Customer Service

Ready to embark on a rewarding career in Customer Service? Join us in shaping the future of service excellence! Customer Service is not just about resolving inquiries; it's a dynamic field that offers endless growth opportunities, a chance to make a real impact on people's lives, and job satisfaction like no other. Embrace innovation, foster connections, and be a driving force in shaping positive experiences for customers. Explore our job listings today and take the first step towards a fulfilling career in Customer Service!

Customer Service / $18.00 / 1st Shift

Fort Worth, TX 76106

Employment Type: FullTime Industry: Customer Service Job Number: 117694 Pay Rate: $18.00/hr

Job Description

Apply today, get paid weekly! Are you looking for a company that is hiring immediately? We re now hiring immediately for our Call Center Representative job in Fort Worth, TX.

POSITION SUMMARY

The Call Center Representative is responsible for providing inbound support to customer inquiries via the phone. Must be able to work in a fast paced high call volume environment, resolve customer issues and complete sale orders accurately and independently. In addition the Customer Service Rep. must proactively communicate with co-workers to ensure customer satisfaction and retention.


ESSENTIAL FUNCTIONS:

  • Accurately accepts and places orders from inbound customer calls.

  • Answer and resolve issues regarding product usage, returns, and sales using excellent customer service skills.

  • Effectively answer and resolve issues regarding purchases and delivery of merchandise.

  • Relies on instructions and pre-established guidelines to perform the functions of the job.

  • Works under immediate supervision.

  • Ability to meet and maintain functional goals as determined by management.

  • Attendance is an essential function of this position.

REQUIREMENTS

  • Knowledge of firearms is preferred, not required.

  • Excellent customer service and communication skills.

  • Ability to type 40 wpm.

  • Work a full-time schedule including weekends and some holidays.

  • Agree to submit and pass criminal background and drug test.

  • High school diploma or equivalent and 1 2 years in the field or related area.

COMPETENCIES:

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL AND MENTAL REQUIREMENTS:

  • Ability to speak, read, count, and write in English

  • Ability to operate a computer

  • Ability to sit for long periods of time

Want to contact us?

Ascend Staffing Fort Worth

5600 Rufe Snow Dr, Ste 109

North Richland Hills, TX 76180

817-520-2100

Click on the link below to apply!

https://www.ascendstaffing.com/contact-us/fort-worth/

Click the link below to schedule and interview!

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